FileMaker Send Mail step (with SMTP server option)
I use a Macbook Pro running OS X 10.5.6 and I’m running FileMaker Pro Advanced 10.0v1.
I’ve run into a problem with this specific setup when using the Send Mail step with the SMTP server option in a solution.
The problem I came across is that the step wouldn’t send an email and returned the error code 1506 – “Email(s) could not be sent successfully.”
I filled in all the relevant fields for the SMTP server and for the email. I checked the data was accurate but couldn’t get an email to send.
I have read on forums that there is a problem with the ‘Name’ field in the SMTP server settings. That this field is not transmitted to the server correctly due to some utf-8 encoding problem. I’m not sure exactly what the root cause is but the behaviour is mentioned in Knowledge Base article 6839 point 2.2 (http://filemaker.custhelp.com/cgi-bin/filemaker.cfg/php/enduser/std_adp.php?p_faqid=6839).
So I removed the contents of the Name field and the Send Mail step works as expected.
Perhaps this problem is the same thing other users are experiencing
except that my SMTP server simply rejects the entire SMTP message rather than accepting a Name field it can’t interpret correctly.
Bottom line is that clearing the Name field ‘worked around’ the problem. I have reported this issue to FIleMaker directly and look forward to it being fixed in the patch.